Plumbers worth
keeping the number for.
Since 2009, Cascade has grown on a single, stubborn idea — that the bar for a plumber should be far higher than "they eventually showed up."
It started with one bad callout.
Our founder spent a decade watching good customers get treated badly — four-hour windows that became all-day waits, quotes that quietly doubled, and the dreaded "we'll have to come back."
Cascade was the answer to a simple question: what would a plumbing company look like if it was built around the customer's worst day instead of the company's easiest one? Live dispatch so the van is already moving. Fixed prices so the invoice never surprises. And a guarantee long enough to mean something.
Years and tens of thousands of jobs later, the principle hasn't moved an inch: turn up when you say you will, charge what you quoted, and fix it properly the first time.
Three things we don't compromise.
Strip away the vans and the equipment and a plumbing company is really just a promise. These are ours.
Engineered, not winged
We treat plumbing like the engineering discipline it is — measured, tested and documented. Not a guess with a wrench.
Honesty as policy
If a repair beats a replacement, we'll say so — even when the bigger job pays us more. Trust outlasts a single invoice.
Your home, respected
Covers down, mess cleaned, work explained. We leave a place exactly as we found it — except the part that was broken.
The crew behind the calm.
Background-checked, uniformed and genuinely good at the job. The person at your door is someone we'd send to our own home.
Jordan Avery
Master Plumber · Founder
Started Cascade on one principle: turn up when you say you will.
17 yrs on the tools
Riley Chen
Operations Lead
Runs dispatch like air traffic control — that's why the van is already moving.
11 yrs on the tools
Sam Okonkwo
Lead Technician
The one we send when the last three plumbers couldn't find it.
13 yrs on the tools
Devin Park
Commercial Manager
Keeps businesses open. Treats your downtime like his own.
9 yrs on the tools
We actually turn up
A 60-minute response promise with live arrival tracking. No four-hour windows, no no-shows, no waiting by the door.
The price is the price
Flat-rate quotes confirmed before a single tool comes out. The figure we say is the figure you pay — to the cent.
Fixed once, properly
We solve the cause, not the symptom. 98% of jobs are resolved on the first visit and backed for five years.
Respect for your home
Shoe covers on, mess cleaned up, work explained in plain language. You'd never know we were there — except it's fixed.
The last plumber you'll need to find.
Get a fast, fixed-price quote with no obligation. Most quotes are back the same day — and there's never a charge to ask.
Open 24 / 7 · Every day of the year